Returns & Refunds
What is our return policy?
You may return unused, unopened directory database for a refund or exchange within 7 days from date of purchase. A receipt is required. Software that has been opened cannot be returned.
Goods are considered as delivered after two weeks unless otherwise notified by the customer. We verify delivery be tracking numbers and signed receipt to the address provided. Refunds are made for orders not filled or for faulty items. No returns on incorrectly ordered and customer pays return shipping on all returns.
All authorised Returns must be completed within 7 days after which no refund or credit will be given and goods will be considered sold and transferred to the customer. In order for a return, customers must receive written confirmation by email authorising the return of the package. We do NOT accept unauthorised returns.
The items must be returned in their original conditio. Please ensure goods are properly repackaged as we will not be responsible for accepting any damaged or broken goods as returns. ALL returns must be completed within 7 days from the date of receipt of the package. There are no exceptions. For ALL returns, the buyer must pay return shipping costs and goods must be returned in their original condition.
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